Thursday, March 15, 2012

The delights of the Upper West Side via talk show legend Dick Cavett

Dick Cavett made a career out of his ability to spot societal trends or size up wily politicians, but when it comes to New York City, his adopted hometown, he's downright wistful. The Midwest native got his first taste of the city while on a three-day layover en route to his first semester at Yale.

"My favorite place in New York is the first step I ever took when I came from Nebraska on the train," he says. "I remember the exact spot: 44th Street and Grand Central. I stepped out into the night air and kept saying to myself over and over, "Am I in New York City at last?"

After graduating from college, Cavett knew there was only one place he wanted to live. "I knew I belonged in New York, and I had not being there," he says. His first Big Apple residence was a studio on West 76th Street. "It was a roach-infested dump and $60 a month," he recalls. "My second apartment (on the same street) was wonderful because it had two rooms and looked down in the garden of Carl Ballantine." Now Cavett's life as a New Yorker revolves largely around the Upper West Side, the neighborhood he has called home for more than 40 years.

Cavett's is still passionate about the city, and his mind is a steel trap for memorizing addresses. He can rattle off the street names and building numbers of every place he has lived in Manhattan during his rise through the world of television writing, and later as host of his own Emmy-nominated talk show. Cavett got his start writing jokes for Jack Paar's Tonight Show in the '60's. That stint led to a brief stand-up career at clubs such as the Bitter End and his own acclaimed talk shows on various networks. His 2010 memoir Talk Show: Confrontations, Pointed Commentary, and Off-Screen Sectets, was a best-seller, and he currently contributes to a blog for The New York Times.

Cavett has come a long way from his one-room bargain. His current digs overlook Central Park and hes fonder than ever of his neighborhood.

"I do love the West Side. I would never use the word funkier... God, I just did," he muses. "But I love the kinds of stores, restaurants and museums that are here. Theater is nearby and, of course, there's the park. I don't go to the usual hangouts in Central Park. I've discovered a few secret places where no one can find me."

RECOMMENDATIONS

Best place to get away from it all: Central Park (particularly in the more northern sections).

Practice your Japanese: Raku restaurant at 57 West 76th Street (Tel: 212 873 1220)

Sip a cocktail with atmosphere: The Bar at the Algonquin Hotel at 59 West 44th Street (Tel: 212 840 6800)

Thursday, February 23, 2012

Why we depend on the success of hotels: a look at the B and B industry through the lens of hotels

As a bed and breakfast owner since 1991 operating in North America's most competitive market (Manhattan) I have learned to accept that we will always play second fiddle to the behemoth that is the hotel. We simply don't have the budget or scale to compete with them and by competition I mean marketing. With the advent of the internet it has become increasingly difficult to get noticed. As an innkeeper I have tried everything from studying the mechanics of SEO to web design to phone manner to the power of the special offer, to of course loyalty.

There is no doubt that every little move we make or new strategy that we implement has an impact on the success of our businesses but in the final analysis nothing is more integral to our success than the success of the hotels, in as much as the more hotel rooms that are booked the greater the likelihood that tourists or business travelers alike will look elsewhere. Demand drives up rates and when rates get high travelers are more apt to seek out alternatives. When this occurs (particularly during the busier periods in the spring and fall) travelers get more creative with their searches which creates a greater opportunity for the likes of ourselves

Ultimately in order to thrive in an environment as competitive as New York where the number of hotel rooms has increased dramatically in the last several years, we have to, as a small player, provide more for less. To alleviate the manifest financial burden we have to cut corners of course, and as noted in previous blogs, service is chief among them. Unlike the majority of hotels, we provide limited services while increasing the amount of space and quality in our suites for a price that is below the hotel average and considerably below similar hotel suites. We don't do this because we want to beat them at their own game, we do it because we have to. Hotels will always get the lion's share on account of their greater reach. However, if the numbers of travelers coming to New York City was to revert to the previous highs none of this would be quite so critical.

As alluded to in previous blogs we (hotels and b and b's alike) are all dependent on the number of travelers coming into the city. Statistics have shown that foreign travel is down considerably as a result of post 9/11 restrictions. Before 9/11 the total US share of the worldwide travel market was 17 percent. If is now just 12%. Marriott's new CEO in Arne Sorenson is trying to change this, claiming that if the US had the shame share as it did pre-9/11, it would translate into 500,000 more jobs. Sorenson is focusing on visa reform to help boost international tourism to the US. Long visa wait times in the wake of 9/11 are a major reason international travel to the US hasn't rebounded. Chinese travelers, for example, have had to wait as long as 100 days for a US visa, prompting many to go elsewhere such as Europe. Sorenson estimates China will send 100 million travelers to foreign countries in the next 3 or 4 years, up from 1 million a few years ago. Happily, after years of political bollixing, President Obama is starting to demand visa reform as well.

We are Country Inn the City are not alone in hoping that the likes of Sorensen and Obama will prevail...more hotel rooms booked means more action for the small but invaluable players such as ourselves.

Monday, January 30, 2012

Bed and Breakfast statistics for 2011 courtesy of the Professional Assocation of Innkeepers

Info from the PAII industry study done in 2011

Performance (in medians)
· Occupancy Rate                    43.7%
· Average Daily Rate                 $150
· Revenue per Available Room    $58

About The Inns
· Typical B&B has between 4 and 11 rooms, with 6 being the average
· 29% were in rural locations, 23% were urban, 5% suburban, and 43% were village
· 94% of rooms have private baths
· 36% have achieved an "historical designation" by a local, state or national historic preservation organization
· 5,700 square feet is the average size for a B&B
· 93% offer free high speed wireless internet
· Most inns provide the following in common areas:  internet, magazines, hot/cold beverages, board games, fireplace, refrigerator, newspapers, telephone, cookies/cakes/candies/fruit, fresh flowers and televisions.
· Most inns provide the following in guest rooms:  internet, television, luxury bed/linens, premium branded toiletries, robes, fireplaces, magazines and jetted tubs.

About the Inn Owners
· 72% of inn owners are couples, 18% are individual females, 5% are individual males, 5% are non-couple partnerships
· 79% of owners live on premises

Thursday, January 5, 2012

January blues means 'white sale' for Manhattan accommodations

It is no secret for New York City that January is the best month to snatch up bargains, a time when accommodation businesses, particularly the smaller boutique style ones such as ours at Country Inn the City, have to fight that much harder to attract travelers. Price is the single most important factor in determining whether or not nights are filled, and quality is secondary. January presents two problems that contribute to this phenomenon and that is the weather (typically cold) and post holiday blues, a time (particularly during a tough economy such as this one) when most are recovering from the holidays both in terms of time spent away from work and money spent.

For a high quality boutique like accommodation such as ours we have a choice; either to sell less nights at the regular rate or more nights at the lower rate, or to try to meet the two somewhere in the middle. And so you have pride on the one hand (no one likes to undersell themselves) or economics on the other. Reality bites hardest at this time of year and it's best to give in when you have to rather than suffer the consequences of missed nights.

But there is a way out and it is not always about spending. We run email campaigns in the fall (using the free service in 'mail chimp') and we educate our guests as to the advantages of visiting NYC in Jan/Feb, chiefly among them lower pricing and no lines/crowding. Education often includes informing guests who might not have been able to afford us in the fall (peak) that January and Feb are the best months to visit for those on a small budget. Those in the Southern Hemisphere can also be a strong target for business, particular during a hot summer as we had in the case of Australia in 2010 when we got swamped with Aussies who were looking for an escape. 

However, there is only so much we can do to attract travelers in large numbers and our biggest frustration is that the city itself doesn't do enough to promote the fact that the winter is a great time to visit NYC. After living here for 25 years I cannot imagine life without all four seasons and each very much has its virtues. Winter brings with it the shorter days, warm coats, see your breath weather along with cleaner-seeming air, and landscape changing snows, and not forgetting the unmistakable scent of roasting chestnuts, honey-roasted peanuts, and pretzels. But most of all it reveals the strength and character of New York; those who are not deterred from braving her streets, no matter how harsh the conditions, and it is not always harsh. There are of course days when the weather takes breaks and the coats come off. New York City is nothing without her streets so come brave the party and enjoy fantastic rates everywhere, including right here with us!

Wth very best wishes for the season,

Fergus O'Brien
The Innkeeper